I'm a finance and operations professional with a strong foundation in client onboarding, compliance, and payment processing. With over 2 years of experience and ongoing studies in banking and mortgage broking, I help simplify complex financial services for real people.
Clients Onboarded
Years of Experience
Client Queries Solved
Helped 70+ SMEs across Asia onboard with a digital payment platform, streamlining KYC and reducing onboarding time by 25%.
Facilitated smooth cross-border transactions for clients by coordinating with payment providers and resolving transaction issues.
Maintained over 90% client retention by building trust, offering timely support, and enhancing service communication.
Ensured all clients met regulatory standards, contributing to AML/CTF checks and improving verification workflows.
MBA in Finance and Marketing with a focus on financial management, strategic marketing, and business decision-making
Bachelor's in English Literature, developing strong analytical, communication, and critical thinking skills
Foundational training in Australian financial services, covering compliance, banking products, and client support.
RG146 Tier 2 certification in deposit and non-cash payment products, focusing on compliance and customer service in banking
Currently undertaking Certificate IV in Finance and Mortgage Broking, focused on lending practices, compliance, and client needs analysis
AML/CTF Compliance training with a focus on regulatory obligations, risk assessment, and transaction monitoring
